Date: Mon, 15 Sep 1997 21:39:23 -0500 (CDT) From: Jeff Lynch <jeff@mercury.jorsm.com> To: Alan Batie <batie@agora.rdrop.com> Cc: Jacob Suter <jsuter@uranus.intrastar.net>, "John T. Farmer" <jfarmer@sabre.goldsword.com>, rewt@i-Plus.net, freebsd-isp@FreeBSD.ORG, jfarmer@goldsword.com Subject: Re: Digital Modem choices Message-ID: <Pine.BSF.3.95q.970915211956.425A-100000@mercury.jorsm.com> In-Reply-To: <19970915153826.31877@agora.rdrop.com>
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On Mon, 15 Sep 1997, Alan Batie wrote: > On Mon, Sep 15, 1997 at 05:13:57PM -0500, Jeff Lynch wrote: > > For example, when > > someone blames our modems, when we state we use USR, they just might back > > off and go out and buy a new modem. > > It's hard to do that when people are working fine, then you install the > highly rated USR Couriers and all of a sudden they can't even establish > a connection. I've had to leave some old modems in place and put an > upgrade on hold because it affected so many users, many of whom are > using other USR modems even. Now, you get another Courier on the other > end, and it'll hang on come hell or high water, but telling users to > go spend $300 instead of the $50 winmodem they just got, well, they'll > just go to the next isp that's got compatible modems. Sure, everyone has their day in the fire. But as I tried to convey in my original post, I was placing some value on consumer perception. Having used USR for two years now, they are far from perfect, but my customers are noticably less tempted to point their finger at us when their new $50 33.6 modem does not perform. In my original post, I was encouraging FBSD driver development of voice-mail dsp board for modem pooling but was anticipating the obstacle of entering the already highly competetive and somewhat religious modem manufacturer market and at the same time making an appeal to make it financially attractive to ISPs to get involved. ========================================================================= Jeffrey A. Lynch, President JORSM Internet email: jeff@jorsm.com Northwest Indiana's Full-Service Provider Voice: (219)322-2180 927 Sheffield Avenue, Dyer, IN 46311 Autoresponse: info@jorsm.com http://www.jorsm.com
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