Date: Fri, 2 Dec 2005 12:49:23 -0800 From: Brooks Davis <brooks@one-eyed-alien.net> To: Ken Gunderson <kgunders@teamcool.net> Cc: freebsd-amd64@freebsd.org Subject: Re: How to get support (was: Tyan alternatives cuz their support totally sucks) Message-ID: <20051202204923.GD20567@odin.ac.hmc.edu> In-Reply-To: <20051202133010.21549f90.kgunders@teamcool.net> References: <200512022021.UAA20705@sopwith.solgatos.com> <20051202133010.21549f90.kgunders@teamcool.net>
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[-- Attachment #1 --] On Fri, Dec 02, 2005 at 01:30:10PM -0700, Ken Gunderson wrote: > On Fri, 02 Dec 2005 12:21:15 +0000 > Dieter <freebsd@sopwith.solgatos.com> wrote: > > > > I've been really quite happy w/the Tyan barebones systems I've deployed > > > the past few months. Until I needed support on a DOA TA26 barebones > > > unit. I'll spare you the gory details but the nightmare is ongoing. > > > > But... we enjoy reading the gory details... > > Ugh!! It's quite the saga and don't think I should clutter up the list > w/it. Suffice to say it wasn't pretty and gives me serious concern > over any future dealings with them. > > > > I need something that will "just work" and not require any hardware compatibility > > > histrionics. > > > > ...and someone might know the answer. > > > > > Yes, the Tyan units are great themselves. > > > The issue is getting support when you need it. > > > > Have your VP visit one of Tyan's VPs and wave a million dollar PO in > > their face. > > Unfortunately that's about the reality of it... > > I will say in Tyan's defense that things improved significantly once I > gave up on support and started working my way up the sales management > ladder. Keeping future sales seems to motivate them enough to get > things done. I think this is one of those cases when it's much better do deal with them through a good reseller. The reseller has much better leverage then most customers since they buy a lot more boards. You still have to make the reseller care, but I'm had pretty good luck with that myself (of course, I often buy half a rack or more machines at a time which tends to hold their attention. :) -- Brooks -- Any statement of the form "X is the one, true Y" is FALSE. PGP fingerprint 655D 519C 26A7 82E7 2529 9BF0 5D8E 8BE9 F238 1AD4 [-- Attachment #2 --] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (GNU/Linux) iD8DBQFDkLNRXY6L6fI4GtQRAmFwAJ9PGTfFR1G34BawX4+U0xsmKGZbDQCfUruU NfUHJ+VKl04u5pYEEV9IY88= =7WKs -----END PGP SIGNATURE-----help
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