Date: Wed, 28 Aug 2002 13:38:03 +1000 From: abuse@optusnet.com.au To: doc@freebsd.org Subject: [TT#4553509] Abuse Acknowledgment Message-ID: <200208280338.NAA16479@pts.optusnet.com.au>
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Dear Sir/Madam, Thank you for your email titled 'END INCLUDED FOOTER'. Optus welcomes your feedback and the opportunity to address your concerns. Please be assured that Optus takes complaints regarding Internet abuse seriously and your concerns have been forwarded to the OptusNet Abuse Team for their immediate attention. The OptusNet Abuse Team will attempt to identify the source of the spam and take appropriate steps to prevent this type of action in the future. As Optus is prohibited by the Privacy Act from disclosing information pertaining to a customer's identity and/or account details, we will not be able to provide you with information relating to the outcome of our investigation or the identity of the sender of the Spam. Please note that in compliance with the Internet Industry Association's Code of Practice Optus has taken the following steps to minimise spamming of and by OptusNet users: * Spamming by OptusNet users is prohibited in our Acceptable Use Policy and Terms and Conditions of Use (found at http://www.optusnet.com.au). Following complaints we investigate whether the spammer is another OptusNet user and, if so, take up the matter with that user to prevent the conduct re-occurring. * We have installed relay protection mechanisms to prevent spammers from using the relay to evade detection. Optus also recommends that all users utilise email filtering and content filtering software, children use the OptusNet Internet connection should also be accompanied by an adult. For more information about approved filter software products and ways to maximise the benefits of the Internet for you and your family click on: http://www.aba.gov.au/family/index.html or http://www.iia.net.au/guideuser.html If you would like more information on ways to minimise spam, including spam containing offensive material or promoting offensive sites, we refer you to the following sites. ACCC 'Slam a Spam' campaign - http://www.accc.gov.au Junkbusters - http://www.junkbusters.com MailGuard - http://www.fundi.com Spam Buster - http://www.contactplus.com Spam Exterminator - http://www.unisyn.com SpamKiller - http://www.spamkiller.com SpamScan 97 - http://www.webster-image.com/SpamScan97 You may also find more information about this issue at the Internet Industry Association's site: http://www.iia.net.au Thank you for raising this matter with us. OptusNet appreciates all notifications of SPAM that originate from within our network and asks that Internet users continue to report these incidents to abuse@optusnet.com.au Kind regards OptusNet To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-doc" in the body of the message
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