Date: Fri, 9 Feb 2001 15:18:14 -0600 From: Bill Fumerola <billf@mu.org> To: Paul A Scott <Pscott@cue.net> Cc: "'des@FreeBSD.org'" <des@FreeBSD.org>, freebsd-bugs@FreeBSD.org Subject: Re: kern/24958: Fatal trap 12 in kernel mode (swapper) on Compaq Presario Message-ID: <20010209151813.A89816@elvis.mu.org> In-Reply-To: <25A4EF0A05A5D211AFE500A0C9932D743CC83A@MAILX>; from Pscott@cue.net on Fri, Feb 09, 2001 at 11:13:58AM -0800 References: <25A4EF0A05A5D211AFE500A0C9932D743CC83A@MAILX>
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On Fri, Feb 09, 2001 at 11:13:58AM -0800, Paul A Scott wrote:
>
> > State-Changed-From-To: open->closed
> > State-Changed-Why: Try the mailing lists first.
>
> Totally inappropriate response. This is a *real* problem on a brand-new
> machine with the latest hardware. It deserves to be looked at. I am more
> than willing to do whatever is necessary to debug the problem if I get
> decent guidance from someone who knows the kernel code.
>
> As it stands, I can't even get FreeBSD to boot on a brand-new out-of-the-box
> Compaq Presario. Who takes the heat on this? Compaq or FreeBSD? Think about
> it.
>
> Mailing lists are not a substitute for a problem reporting and management
> system. The gnats system is the *first* place to look for known problems and
> solutions. It provides historical data and excellent reference for finding
> similar problems.
>
> You are doing a disservice to someone else who runs into this problem and
> sees "closed; see the mailing list" in gnats. I'm shocked and dismayed by
> your attitude.
>
> At the very least, keep this report open, and offer suggestions for
> troubleshooting the problem. If the solution ultimately comes from the
> mailing lists, then we can enter the resolution here to benefit others.
The PR database is _NOT_ an alternative method for getting support. It is
our bug database.
Please try the mailing lists first.
--
Bill Fumerola - security yahoo / Yahoo! inc.
- fumerola@yahoo-inc.com / billf@FreeBSD.org
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