Date: Sat, 3 Jan 1998 18:46:49 -0600 From: "Tyson Boellstorff" <tboellst@willinet.net> To: "John Kelly" <jak@cetlink.net>, "Randy A. Katz" <randyk@ccsales.com>, "dennis" <dennis@etinc.com> Cc: "Ronald Wiplinger" <ronald@trace.com.tw>, "FreeBSD-isp" <freebsd-isp@FreeBSD.ORG>, "List linux-isp" <linuxisp@friendly.jeffnet.org> Subject: Re: The tone of ETINC to his customers .. ENOUGH!! Message-ID: <002501bd18aa$3ec75640$02010c0a@moe.splarg.org>
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Let me make this perfectly clear. It's obvious that this thread has struck a nerve, and wound up being one of those pissing matches that are hard to stay out of. I have worlked in support for years, and could entertain you for hours with stories of brittle customers, ego trips, and other misanthropical things. >From every indication, if you buy a product from etinc, you will get help setting it up and making sure it works. I personally couldn't ask for more. If you want to discuss the industry in general, Dennis ain't your man, not by choice, but maybe, just maybe, because he prefers to do his job. That, after all, is what he is getting paid to do. I know at the place I used to work, if you wasted your day in coddling egos, you could wind up losing your job. Maybe he is brusque of tone. Who really cares? You will only talk to the guy once if you have a problem. If a company had two technicians, one who is nice but knows nothing, and another who is extremely smart, chaotic evil, but will actually solve your problem (like me), and you had a problem you had to solve immediately, who will _you_ have paged? Nice don't pay the bills, guys, and that is what being an ISP is all about. I've had dozens of people mistake me for their mama, when I had to push that ol' new call button. Forgive a tech if he/she says that they're done. I'm sure they have nice salesmen somewhere for you to talk to when you get lonely. In the meantime, I will continue watching for Dennis' posts, along with other people who have a clue, and get the occasional chuckle out of the sheer audacity of his replies. (I still get a bang out of Theo de Raadt's quote as to which code sucks...) We're in an industry where prima donnas are common. Pay attention to the good ones. -----Original Message----- From: dennis <dennis@etinc.com> To: John Kelly <jak@cetlink.net>; Randy A. Katz <randyk@ccsales.com> Cc: Ronald Wiplinger <ronald@trace.com.tw>; FreeBSD-isp <freebsd-isp@FreeBSD.ORG>; List linux-isp <linuxisp@friendly.jeffnet.org> Date: Saturday, January 03, 1998 12:58 PM Subject: Re: The tone of ETINC to his customers >At 01:42 AM 1/3/98 GMT, John Kelly wrote: >>On Fri, 02 Jan 1998 09:16:22 -0800, "Randy A. Katz" >><randyk@ccsales.com> wrote: >> >>>FREEBSD-ISP List: Please accept my apology for the previous post, it really >>>has NOTHING to do with this list or FreeBSD...just thought I needed to >>>defend someone on the basis of humanity. >> >>If you're taking Dennis' side, I'll likely never buy anything from you >>either. >> > >Ohhhhh...Randy let me tell you that losing cetlink's business has had >a profound effect on our business....so you'd better take his advice! I make >or lose more that that in the stock market every 10 minutes. > >db >
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