Date: Tue, 29 May 2001 20:09:59 -0400 From: Larry Coleman <larry@studio1620.com> To: Joe.Warner@smed.com Cc: FreeBSD-Newbies@freebsd.org Subject: Re: Help Desk App for FreeBSD Message-ID: <3B143A57.EBD05BEF@studio1620.com> References: <OF4C0FB9DF.40709E0A-ON87256A5B.005B9BCE@smed.com>
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I don't know of any applications, but what you are trying to do sounds pretty simple. You just need a database (MySQL or PostgreSQL would do fine) and some scripts (PHP or even Perl or Python). Larry Coleman larry@studio1620.com --- Democracy: two wolves and a lamb deciding what to have for dinner. Joe.Warner@smed.com wrote: > > Hi, > > Before I start looking at commercial solutions, I was > just wondering if anyone on this list knows about a web > based Help Desk application that would run on FreeBSD. > > Our current Help Desk application is running on a Lotus Notes > database via Domino on the AS/400. Our users access the > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > application is outdated and I feel a web based solution would > better serve our needs. > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > current versions of Apache, PHP and MySQL soon. > > The Help Desk application I'm looking for would, at the minimum, > provide an interface that our users could access through any > web browser, fill in their name, contact info and information > regarding the problem they are experiencing, click a "submit" > button and be issued a confirmation number. There would be > a queue that our IT staff could check for new requests that they > could then assign to the appropriate personnel, based on their > individual area of expertise. We would need to have the ability > to update requests with text and the person who submitted the > request would need to be able to view the status. We would > also need to be able to pull up statistics like the number and > type of requests (open/closed) that have been submitted over > a given period and how many/type have been closed by each > member of our staff. > > Is there any app or way I could do this on FreeBSD? > > Thanks > > Joe > > ------------------------------------------------------------------------------- > This message and any included attachments are from Siemens Medical Solutions > Health Services Corporation and are intended only for the addressee(s). > The information contained herein may include trade secrets or privileged or > otherwise confidential information. Unauthorized review, forwarding, printing, > copying, distributing, or using such information is strictly prohibited and may > be unlawful. If you received this message in error, or have reason to believe > you are not authorized to receive it, please promptly delete this message and > notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-newbies" in the body of the message To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-newbies" in the body of the message
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