Date: Mon, 01 Dec 2003 06:34:52 -0000 From: Robert Kehr <rskehr@ucdavis.edu> To: Jason Goddard <jasongoddard@charter.net> Cc: freebsd-mobile@freebsd.org Subject: Re: DELL COMPUTERS Message-ID: <Pine.GSO.4.44.0311302232540.6811-100000@vici.ucdavis.edu> In-Reply-To: <oprzfkrgfhovaxgx@smtp.charter.net>
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A quick FYI, that DELL has been working for several months on pulling phone support for Latitude and OptiPlex back to the US. I don't work for them...I just use their computers. Bob On Sat, 29 Nov 2003, Jason Goddard wrote: > Hello every body... > > I can sincerely understand anyones venom for DELL support policy. Though > business is just that business. > I worked for DELL for more than a year in their MAC/PAI major accounts > support department. I was considered > a Senior Portables Phone Support Technician. Depending on when you called, > you might not have reached a dell employee. I was layed > off twice and rehired once. I also would never take another job with them. > They have pretty much closed > their support services in Round Rock at 1 Dell way. Now you get someone in > india who really can resolve > your issues. I will never buy a DELL for that simple fact. Dell is acting > many other companies are and > stripping American jobs to make more money...hurting customers in the > process. Business Ethics is not > a major concern these days in big business. > > Just so everyone here understands this most of the DELL technicians while > I was there that were not > just there to collect a paycheck used FreeBSD, REDHAT, SuSE, Slackware, > OpenBSD,NetBSD at home and could have helped > anyone with OS problems in those regards. BUT! DELL made it impossible > through there policy and the fact that they > recorded ALL phone calls to support and managers listened in regularly to > calls. I also had to have a back ground > check and sign an NDA prior to be hired on. Which means they can still sue > me if they want to if I disclose anything > that could hurt them. > > I want everyone here to understand that I niether agree with DELL policy > nor do I mind anyone DELL bashing. > I just wanted some of you to understand that alot of US.DELL > technicians(and former DELL technicians) understand > the OS but had their hands tied by DELL and its policies. I myself am > certified as a sysetm administrator on > windows,linux,and unix as well as being a certified DBA. Though I was the > a rare thing at DELL. > > I will also say this...a good HELL support technician knows how to > separate the hardware for testing purposes > and make the correct call...I never had a problem...then again...thats > just me... > > Anyone who needs help with a DELL computer or needs to know what to say > to get proper help from HELL tech support > feel free to drop me a line and I will do my best to get you on the right > foot...unless your a lefty...then the left > foot it will be. > > > Sicerely, > > > Jason Goddard > > jasongoddard@charter.net > > _______________________________________________ > freebsd-mobile@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-mobile > To unsubscribe, send any mail to "freebsd-mobile-unsubscribe@freebsd.org" > --------- "Turning your computer off isn't really a security measure unless it remains in that state permanently." -Robert S. Kehr
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