Date: Tue, 29 May 2001 17:11:36 -0700 From: Bradley Forcier <bforcier@avantgo.com> To: Joe.Warner@smed.com Cc: FreeBSD-Newbies@freebsd.org Subject: RE: Help Desk App for FreeBSD Message-ID: <2D6573A84E33D411927700D0B77423340459648C@sampnt500.avantgo.com>
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This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C0E89D.1711B5C0 Content-Type: text/plain; charset="iso-8859-1" You might want to give this a try. It is very basic but can be customized for you needs. http://www.fsck.com/projects/rt/ Brad Forcier -----Original Message----- From: Larry Coleman [mailto:larry@studio1620.com] Sent: Tuesday, May 29, 2001 5:10 PM To: Joe.Warner@smed.com Cc: FreeBSD-Newbies@freebsd.org Subject: Re: Help Desk App for FreeBSD I don't know of any applications, but what you are trying to do sounds pretty simple. You just need a database (MySQL or PostgreSQL would do fine) and some scripts (PHP or even Perl or Python). Larry Coleman larry@studio1620.com --- Democracy: two wolves and a lamb deciding what to have for dinner. Joe.Warner@smed.com wrote: > > Hi, > > Before I start looking at commercial solutions, I was > just wondering if anyone on this list knows about a web > based Help Desk application that would run on FreeBSD. > > Our current Help Desk application is running on a Lotus Notes > database via Domino on the AS/400. Our users access the > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > application is outdated and I feel a web based solution would > better serve our needs. > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > current versions of Apache, PHP and MySQL soon. > > The Help Desk application I'm looking for would, at the minimum, > provide an interface that our users could access through any > web browser, fill in their name, contact info and information > regarding the problem they are experiencing, click a "submit" > button and be issued a confirmation number. There would be > a queue that our IT staff could check for new requests that they > could then assign to the appropriate personnel, based on their > individual area of expertise. We would need to have the ability > to update requests with text and the person who submitted the > request would need to be able to view the status. We would > also need to be able to pull up statistics like the number and > type of requests (open/closed) that have been submitted over > a given period and how many/type have been closed by each > member of our staff. > > Is there any app or way I could do this on FreeBSD? > > Thanks > > Joe > > ---------------------------------------------------------------------------- --- > This message and any included attachments are from Siemens Medical Solutions > Health Services Corporation and are intended only for the addressee(s). > The information contained herein may include trade secrets or privileged or > otherwise confidential information. Unauthorized review, forwarding, printing, > copying, distributing, or using such information is strictly prohibited and may > be unlawful. If you received this message in error, or have reason to believe > you are not authorized to receive it, please promptly delete this message and > notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-newbies" in the body of the message To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-newbies" in the body of the message ------_=_NextPart_001_01C0E89D.1711B5C0 Content-Type: text/html; charset="iso-8859-1" <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> <HTML> <HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12"> <TITLE>RE: Help Desk App for FreeBSD</TITLE> </HEAD> <BODY> <P><FONT SIZE=2>You might want to give this a try. It is very basic but can be customized for you needs.</FONT> </P> <P><FONT SIZE=2><A HREF="http://www.fsck.com/projects/rt/" TARGET="_blank">http://www.fsck.com/projects/rt/</A></FONT>; </P> <BR> <P><FONT SIZE=2>Brad Forcier</FONT> </P> <P><FONT SIZE=2>-----Original Message-----</FONT> <BR><FONT SIZE=2>From: Larry Coleman [<A HREF="mailto:larry@studio1620.com">mailto:larry@studio1620.com</A>]</FONT> <BR><FONT SIZE=2>Sent: Tuesday, May 29, 2001 5:10 PM</FONT> <BR><FONT SIZE=2>To: Joe.Warner@smed.com</FONT> <BR><FONT SIZE=2>Cc: FreeBSD-Newbies@freebsd.org</FONT> <BR><FONT SIZE=2>Subject: Re: Help Desk App for FreeBSD</FONT> </P> <BR> <P><FONT SIZE=2>I don't know of any applications, but what you are trying to do sounds</FONT> <BR><FONT SIZE=2>pretty simple. You just need a database (MySQL or PostgreSQL would do</FONT> <BR><FONT SIZE=2>fine) and some scripts (PHP or even Perl or Python).</FONT> </P> <P><FONT SIZE=2>Larry Coleman</FONT> <BR><FONT SIZE=2>larry@studio1620.com</FONT> <BR><FONT SIZE=2>---</FONT> <BR><FONT SIZE=2>Democracy: two wolves and a lamb deciding what to have for dinner.</FONT> </P> <P><FONT SIZE=2>Joe.Warner@smed.com wrote:</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Hi,</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Before I start looking at commercial solutions, I was</FONT> <BR><FONT SIZE=2>> just wondering if anyone on this list knows about a web</FONT> <BR><FONT SIZE=2>> based Help Desk application that would run on FreeBSD.</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Our current Help Desk application is running on a Lotus Notes</FONT> <BR><FONT SIZE=2>> database via Domino on the AS/400. Our users access the</FONT> <BR><FONT SIZE=2>> database with the Lotus Notes 5.0.5 client on WIN NT/2K. This</FONT> <BR><FONT SIZE=2>> application is outdated and I feel a web based solution would</FONT> <BR><FONT SIZE=2>> better serve our needs.</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but</FONT> <BR><FONT SIZE=2>> plan to upgrade to FreeBSD 4.2 or 4.3, along with the most</FONT> <BR><FONT SIZE=2>> current versions of Apache, PHP and MySQL soon.</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> The Help Desk application I'm looking for would, at the minimum,</FONT> <BR><FONT SIZE=2>> provide an interface that our users could access through any</FONT> <BR><FONT SIZE=2>> web browser, fill in their name, contact info and information</FONT> <BR><FONT SIZE=2>> regarding the problem they are experiencing, click a "submit"</FONT> <BR><FONT SIZE=2>> button and be issued a confirmation number. There would be</FONT> <BR><FONT SIZE=2>> a queue that our IT staff could check for new requests that they</FONT> <BR><FONT SIZE=2>> could then assign to the appropriate personnel, based on their</FONT> <BR><FONT SIZE=2>> individual area of expertise. We would need to have the ability</FONT> <BR><FONT SIZE=2>> to update requests with text and the person who submitted the</FONT> <BR><FONT SIZE=2>> request would need to be able to view the status. We would</FONT> <BR><FONT SIZE=2>> also need to be able to pull up statistics like the number and</FONT> <BR><FONT SIZE=2>> type of requests (open/closed) that have been submitted over</FONT> <BR><FONT SIZE=2>> a given period and how many/type have been closed by each</FONT> <BR><FONT SIZE=2>> member of our staff.</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Is there any app or way I could do this on FreeBSD?</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Thanks</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> Joe</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> -------------------------------------------------------------------------------</FONT> <BR><FONT SIZE=2>> This message and any included attachments are from Siemens Medical Solutions</FONT> <BR><FONT SIZE=2>> Health Services Corporation and are intended only for the addressee(s).</FONT> <BR><FONT SIZE=2>> The information contained herein may include trade secrets or privileged or</FONT> <BR><FONT SIZE=2>> otherwise confidential information. Unauthorized review, forwarding, printing,</FONT> <BR><FONT SIZE=2>> copying, distributing, or using such information is strictly prohibited and may</FONT> <BR><FONT SIZE=2>> be unlawful. If you received this message in error, or have reason to believe</FONT> <BR><FONT SIZE=2>> you are not authorized to receive it, please promptly delete this message and</FONT> <BR><FONT SIZE=2>> notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you</FONT> <BR><FONT SIZE=2>> </FONT> <BR><FONT SIZE=2>> To Unsubscribe: send mail to majordomo@FreeBSD.org</FONT> <BR><FONT SIZE=2>> with "unsubscribe freebsd-newbies" in the body of the message</FONT> </P> <P><FONT SIZE=2>To Unsubscribe: send mail to majordomo@FreeBSD.org</FONT> <BR><FONT SIZE=2>with "unsubscribe freebsd-newbies" in the body of the message</FONT> </P> </BODY> </HTML> ------_=_NextPart_001_01C0E89D.1711B5C0-- To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-newbies" in the body of the message
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