Date: Wed, 13 Jun 2001 07:51:55 -0400 (EDT) From: Thomas David Rivers <rivers@dignus.com> To: darrylo@soco.agilent.com, jkh@osd.bsdi.com Cc: stable@FreeBSD.ORG Subject: Re: Can't get WC to bill me right! Message-ID: <200106131151.HAA17496@lakes.dignus.com> In-Reply-To: <20010612220754A.jkh@osd.bsdi.com>
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Jordan wrote: > > From: Darryl Okahata <darrylo@soco.agilent.com> > Subject: Re: Can't get WC to bill me right! > Date: Tue, 12 Jun 2001 17:16:58 -0700 > > > Gerd Knops <gerti@bitart.com> wrote: > > > > > Same fate here. EMails and phone calls did not help. Guess I will > > > cancel my subscription, hate to support incompetence. There are > > > probably better ways than a subscription to support FreeBSD anyway. > > > > I'm in a similar situation. I moved a few months ago, changed my > > address via their web page, and they're still sending CDs to the old > > address (and they're still using my old email address, even though I'd > > Folks, > > I wish I could say that the WindRiver transition had gone smoothly > from the perspective of ordering and fulfillment, but it clearly > hasn't. There have been serious delays induced in just about every > aspect of the CD publishing process and the orders dept has, for all > practical purposes, fallen apart. I've expressed my displeasure at > this state of affairs to all of the appropriate WindRiver folks and I > think they understand that they really need to fix this or the project > will undoubtedly be forced to explore other avenues of CDROM > publishing, such as Daemon News (who has already expressed a strong > interest). All I can say right now is that I'll keep pushing this and > continue to monitor the situation for signs of improvement. > > - Jordan I had a discussions with WindRiver about this very point... the fact that I had already submitted changes to the billing web site and that I was still receiving notices, etc... After a wonderful chat - it turns out the fulfillment staff has been reduced to 1 person... who is quite literally swamped. (I can't seem to recall her name...) But, let me say, in a very positive tone - that chatting with her was very pleasant and that she was able to dig out my information, get everything changed, and in the very next day my 4.3-RELEASE CD was shipped. Also - if I understand correct - this is a *temporary* situation, and the plan is to add staff to help with this problem. If you continue to have problems, I'm sure you will meet with the same success I did when I actually called WindRiver... call WindRiver and ask for the FreeBSD fullfillment representative... Remember, as always - a company transition is going to have some rough spots, etc... I'm sure they will iron this out. - Dave Rivers - -- rivers@dignus.com Work: (919) 676-0847 Get your mainframe programming tools at http://www.dignus.com To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-stable" in the body of the message
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