Date: Fri, 14 May 1999 08:33:32 -0700 (PDT) From: "Kevin G. Eliuk" <kevin_eliuk@sunshine.net> To: Scott Lambert <lambert@techbsd.csw.net> Cc: freebsd-isp@freebsd.org Subject: Re: Tech Support/Administration help desk software? Message-ID: <Pine.BSF.4.10.9905140825460.320-100000@vanessa.eliuk.org> In-Reply-To: <19990514093400.A6059@techbsd.csw.net>
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On Fri, 14 May 1999, Scott Lambert wrote: > Hi, > > Are there any FBSD runnable helpdesk type applications? What I need is > something that will allow my tech support department to issue a trouble > ticket and follow it to completion. I know that a lot of customer problems > must be slipping through the cracks now. I just have no way to measure > the phenomenon. > > We could also use a group To-Do list and/or preventitive maintenance tool > to assist the system administrators. I'm running out of room on my > whiteboard. :-) > > Thanks, > Scott Lambert > CSW Net, Inc. Formerly at Sunshine Net, we used a database system. We also had it tied into a secure web interface that also allowed for remote access, both through browser and Filemaker. This worked great on sick days :-) Probably would be an easy hack to put something together with postgresql. -- Regards, Kevin G. Eliuk Box 67, Granthams Landing, BC VON 1X0 (604)886-4040 Discover Rock Solid, Discover FreeBSD | http://www.FreeBSD.Org To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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