Date: Wed, 03 Nov 2004 04:20:13 +0900 From: "Toshiyuki, OHASHI" <market@jtp.co.jp> To: "a6492" <java@freebsd.org> Subject: Help Desk News in Tokyo, Japan Message-ID: <20041102193710859.00000.2.mickey@jtp-f4e767ed263.10.2.0.1>
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JTP’s secure and reliable support Help Desk
Ensure higher contact center service quality and customer satisfaction
The cheapest service provider is not the best.
You cannot outsource contact center just to the cheapest service provider
Service Quality comparison,
of network and peripheral equipment technical support
Do you easily accept current service level?!
A major contact center service provider 3 month average after outsourcing to JTP
⇒
Solution Rate87.2% 93.9%
Abandonment Rate32.6% 17.4 %
Customer Satisfaction76.6% 82.6%
Japan Third Party Co., Ltd. (JTP) Help Desk promises you to assuredly improve the support quality compatible with COPC.
All members of our staff will be corresponding. Our supporting engineers have IT vendor licenses that are now global standards in each technological field. We will provide high performance with competitive support quality.
【Supporting area】
・瘢雹PC ・瘢雹Security software ・瘢雹Printer
・瘢雹Network devices ・瘢雹Peripheral
【Optional services】
・瘢雹Multilingual (English, Chinese, Korean, and etc.) response in Asia Pacific time zone
・瘢雹24 hours a day, 7 days a week, 365 days support
Japan Third Party Co., Ltd. (JTP) Help Desk promises you to assuredly improve the support quality compatible with COPC.
All members of our staff will be corresponding. Our supporting engineers have IT vendor licenses that are now global standards in each technological field. We will provide high performance with competitive support quality.
【Supporting area】
・瘢雹PC ・瘢雹Security software ・瘢雹Printer
・瘢雹Network devices ・瘢雹Peripheral
【Optional services】
・瘢雹Multilingual (English, Chinese, Korean, and etc.) response in Asia Pacific time zone
・瘢雹24 hours a day, 7 days a week, 365 days support
****************************************************************
Japan Third Party Co., Ltd. www.jtp.co.jp
Shinagawa-Intercity Building-A
2-15-1 Konan, Minato-ku, Tokyo 108-6012 Japan
TEL: +81-3-5782-7600 FAX: +81-3-5479-4797
E-mail: market@jtp.co.jp
Contact Us: Global Marketing Div, Mr. Toshiyuki OHASHI
****************************************************************
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Thank you
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