Date: Tue, 28 Sep 2004 12:26:01 -0700 (PDT) From: "Richard Lynch" <ceo@l-i-e.com> To: freebsd-questions@freebsd.org Subject: Re: Backup Mail Server Questions Message-ID: <33487.66.243.5.202.1096399561.squirrel@www.l-i-e.com> In-Reply-To: <41585E4B.9040108@zonnet.nl> References: <493F1EDF-0FE0-11D9-A586-000D9333E43C@secure-computing.net> <20040926143211.02d40949.wmoran@potentialtech.com> <4157A0F9.6010007@zonnet.nl> <20040927090142.1719d106.wmoran@potentialtech.com> <41585E4B.9040108@zonnet.nl>
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Nico Meijer wrote: > Hey Bill, >> Are you saying that it's better for users not to know that their mail >> has been delayed? > > Unfortunately, yes. That is what I am saying. > > On a technical level, I totally disagree with myself. On a practical, > day-to-day operations level I have to admit I'd rather not handle the > calls. As a user who understands, to some degree, how email is delivered, and who wouldn't be calling you to "fix it", I *STILL* don't want to get those stupid messages: "Your email has been delayed for 4 hours... Don't do anything" Here's why: A) *I* can't do anything about it -- It's up to some (probably incompetent) admin to fix their computer down the line somewhere. B) It never includes the email I sent, so I've got no clue what message it's bitching about anyway. C) If I'm not supposed to do anything, why are you bugging me? If you can manage to send me an email about the email you can't send, it's obvious that your computer isn't the broken one either. [Okay, I'm sure there's a counter-example to that, but it's not the norm.] D) 99.99999% of the time, the email ends of getting where it should go anyway, just later than I had hoped. I've seen USPS take seven (7) months to deliver paper mail. I ain't gonna bitch about a few days delay in email. Now, if you could manage to track down an email address of somebody who is probably/nominally responsible for the machine that isn't working right, and you want to warn them that their machine is toast, go for it! At least then you'd be bugging the person that can actually take some action to do something useful. Probably best to bug them once per X [day|week] about their broken machines, though, since bombarding them with email won't help either. But, hey, that's just my opinion. It *WOULD* be nice also if bounced messages contained the full message -- If I have an alternate way to send it to the recipient, that's WAY more convenient than me digging through my Outbox, which may or may not even be available at the time I receive the bounce anyway. I can't count the times I've gotten a bounce and realized the reconstructing (or finding) the email would be too time-consuming and/or would take too long, but if I had the email to send out again, I could have gotten the message through in time. -- Like Music? http://l-i-e.com/artists.htm
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