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Date:      Mon, 21 Apr 1997 12:27:21 -0400 (EDT)
From:      Jamie Bowden <jamie@inna.net>
To:        dennis <dennis@etinc.com>
Cc:        chat@FreeBSD.org
Subject:   Re: Price of FreeBSD (was On Holy Wars...)
Message-ID:  <Pine.BSF.3.91.970421122610.23912B-100000@dolphin.inna.net>
In-Reply-To: <3.0.32.19970419160450.00b59990@etinc.com>

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I wish I had a customer list to forward this to, I am sure they would 
love it.  They may not always know what they want, but they are always 
right.  Your job is to change their idea of wright.

On Sat, 19 Apr 1997, dennis wrote:

> At 08:38 PM 4/19/97 +0100, Stephen Roome wrote:
> >On Fri, 18 Apr 1997, dennis wrote:
> >> <<<< Snipped loads of stuff out of here >>>
> >> SDL has been working on frame relay for 2 1/2 years now.....you really want
> >> to 
> >> use the result?
> >
> >Mmm, SDL do sell very similar cards, when I was looking for a serial card 
> >for our E1 line here, I tried out both etinc and sdl...
> >Frankly the folks answering the phone at etinc made me call sdl again, 
> >even though someone had said etinc made better kit.
> >
> >So, I have a SDL WANic here, it's much the same as the etinc version and 
> >yes I'd be prepared now to use the SDL frame relay card when it comes out 
> >above the etinc one.
> >
> >This is because SDL seem to understand that the customer is always right, 
> >and etinc (and you) seem much more prepared to argue with the customer.
> >
> >So, yes, I'll use the result, and I know that even if it doesn't work SDL 
> >will be helpful when I ring up and ask why it broke.
> 
> Ah, but the customer isnt always right......
> 
> db
> 

Jamie Bowden

Network Administrator, TBI Ltd.




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