Date: Wed, 19 Aug 1998 11:47:04 +1200 From: Jonathan Chen <jonc@pinnacle.co.nz> To: Doug White <dwhite@resnet.uoregon.edu> Cc: djv@bedford.net, freebsd-questions@FreeBSD.ORG Subject: Re: Freebsd-questions and the web page Message-ID: <Pine.SGI.4.02.9808191139160.7535-100000@tui.pinnacle.co.nz> In-Reply-To: <Pine.BSF.4.00.9808181515440.19286-100000@resnet.uoregon.edu>
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On Tue, 18 Aug 1998, Doug White wrote:
> On Tue, 18 Aug 1998 djv@bedford.net wrote:
>
> > There seems to be frequent newbie-confusion over the questions link
> > on the freebsd web pages. It appears to the casual visitor to
> > be an email link to an official help desk, and it takes occasionally
> > several emails to clear up this impression, and point out the truth
> > that the user has wandered into an quasi-anarchic commune.
>
> What? That's what questions is _supposed_ to be, a helpdesk. (of sorts
> :) )
The confusion lies in that most newbies assume that any reply from
freebsd-questions is from the FreeBSD organisation (whatever *that*
means), and that their answer is the canonical truth (as opposed to
some of the my-best-guess answers that sometimes come up here). Worse
yet, if you get a terse rude reply it'd sure turn people away if they
believed that the FreeBSD `official' helpdesk were made up weirdos
instead of volunteers.
Having the additional text in the web-page would go a *long* way towards
clearing up that.
Cheers.
--
Jonathan Chen
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