Date: Tue, 25 Apr 1995 08:21:39 -0400 (EDT) From: william pechter ILEX <pechter@stars.sed.monmouth.army.mil> To: jkh@freefall.cdrom.com (Jordan K. Hubbard) Cc: FreeBSD-hackers@wcarchive.cdrom.com (FreeBSD-hackers) Subject: Re: E-mail/phone support for FreeBSD Message-ID: <199504271901.MAA02344@wcarchive.cdrom.com> In-Reply-To: <10693.798781478@freefall.cdrom.com> from "Jordan K. Hubbard" at Apr 24, 95 08:44:38 pm
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> > FreeBSD's user base is a lot smaller than I thought. I like the idea, > > but I can't see hiring one person as being an effective solution. > > They would do for a start. I think you miscalculate the percentage of > user base that actually calls for tech support. Linux is huge, and we > only get between 30 and 40 calls a day.. One person full-time can > easily handle that and we're nowhere near as big as Linux. This goes > double if they also put some time into implementing better mail > robots, an answers-by-FAX system, a more usable WWW based FAQ, etc. > > Jordan > I think it's doable. It's pretty amazing how many new installs can be supported by one medium-level sysadmin type with a software/hardware background. I know at least a half dozen Linux installs I supported *(before and during FreeBSD)*. Most new users need the simple things answered, fdisk, user accounts, Xconfig... The !@#$%^&* is the ones with uncompatible or unfriendly hardware combinations. (Linux and Coherent were the only Unix-ish systems (I was told Sco and SysVR3 and R4 -- with a special patch from a driver writer from AT&T) that would work on the Perstor RLL controller. I'm looking to see if 2.1 will work on it. This one HAS to have a working bad144 to work. (*I'm even willing to send one controller out west if anyone wants to try it*) Bill Bill ----------------------------------------------------------------------------- Bill Pechter |Systems Administrator | Ilex Systems |170 Patterson Ave | Shrewsbury, New Jersey 07702 908-532-2369 |pechter@sesd.ilex.com | pechter@stars.sed.monmouth.army.mil
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