Date: Wed, 3 Apr 2002 12:35:39 -0500 (EST) From: dec2 <dec2@inetu.net> To: Blake Crosby <dev@samurai.com> Cc: freebsd-isp@freebsd.org Subject: Re: Actual bandwidth used vs. statistics reports - customer explaination Message-ID: <Pine.BSF.4.10.10204031233500.4892-100000@norad.inetu.net> In-Reply-To: <5.1.0.14.2.20020403120306.02e0ab68@mailbox.samurai.com>
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Blake, It could be. I'm guessing its a combination of excluded URL's (Webalizer does by default). It also excludes Media files (duh!) and protocol headers, which take at least 15% off the top - maybe more depending. We have updated webalizer config files to include audio and media files.. It could also be e-mail and FTP, but Webalizer is only accounting for 50% of the bandwidth being measured at the IP-level, so the customer is asking for more justification. :-) -Dev On Wed, 3 Apr 2002, Blake Crosby wrote: > Could it also be FTP/mail traffic? > > I think also web logs dont take into account the headers that the web > server sends as well. Although not a lot of data, I can see it adding up. > > Blake > > At 11:50 AM 4/3/2002 -0500, dec2 wrote: > > >I had a quick question for ISP's and Web Hosting Companies out there. > > > >We give our hosting customers free access to web reports (Through say > >webalizer). > > > >We measure customer bandwidth usage for unique IP address customers > >through IPFW - which counts all data for their IP address. > > > >Does anyone have good ways to explain to customers why actual bandwidth > >used can vary greatly from web reports? Sometimes with reports only > >reporting on 50% of actual bandwidth used? > > > >We have tried to explain overhead, real audio files being excluded, etc. > >However - I think at this point - it might be beneficial to point the > >customer to 3rd party information. > > > >Anyone able to offer any help? > > > >Thanks in advance... > > > >-Dev > > > > > >To Unsubscribe: send mail to majordomo@FreeBSD.org > >with "unsubscribe freebsd-isp" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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