Date: Wed, 23 Aug 1995 13:29:48 +0000 () From: Pedro A M Vazquez <vazquez@iqm.unicamp.br> To: freebsd-questions@freefall.FreeBSD.org Subject: Setting up Web support/help-line (fwd) Message-ID: <199508231329.NAA26083@kalypso.iqm.unicamp.br>
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Hello May be we can help this guy, can't we? Pedro Herman van den Bergen said: > From TECHNET%UOTTAWA.BITNET@CU.NIH.GOV Wed Aug 23 10:28:12 1995 > Message-Id: <199508231428.KAA28949@helix.nih.gov> > Date: Wed, 23 Aug 1995 09:16:28 EST > Reply-To: Technical Support for Education and > Research<TECHNET%UOTTAWA.BITNET@CU.NIH.GOV> > Sender: Technical Support for Education and > Research<TECHNET%UOTTAWA.BITNET@CU.NIH.GOV> > From: Herman van den Bergen <VDBERGEN%UOTTAWA.BITNET@CU.NIH.GOV> > Subject: Setting up Web support/help-line > To: Multiple recipients of list TECHNET <TECHNET%UOTTAWA.BITNET@CU.NIH.GOV> > > Our technical team may soon have to start providing Internet/WWW > technical support to our staff and students. This would probably > include such things as setting up Web pages and servers, and help > students set up research projects on the net (forms and data > collection). An email/Web help-line is also under consideration. > > I am preparing a proposal that outlines the equipment requirements > and training needs - costs and time factors. Our team has advanced > digital/analog electronic and computer programming/interfacing skills, > but we have no experience in networking and/or LAN technology. > > If you have done something similar or you can help me with sugesstions, > I would much like to hear from you. If you are faced with a similar task > I wouldn't mind sharing ideas and/or working together. > > In particular I would like to know: > > 1. Approximate cost of setting up a Web server (an Internet > connection already exists): this would include a suitable Unix > system with basic peripherals like scanner, backup, etc. A list > of typical hardware would be useful... > > 2. From your experience, what type of assistance would be requested > most frequently - we like to schedule our training based on > practical requirements. > > 3. Training... can anybody list essential topics we should include > in our training program? > > 4. Are there any mailing lists or Web based support groups for > Web site owners/maintainers? If not, should we set one up? > > I realize this may be a lot of information to ask from busy system > administrators... I thank you in advance for your comments! > > Herman. > > --------------------------------------------------------------------- > Herman van den Bergen, CET Manager, Technical Services > University of Ottawa - School of Psychology - 125 University Private > Ottawa, CANADA, K1N 6N5 - Tel: (613) 562-5800 ext. 4297 Fax:562-5150 > Email: VDBERGEN@ACADVM1.UOTTAWA.CA or vdbergen@aix1.uottawa.ca > >
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