Date: Sat, 04 Sep 1999 19:11:05 +0800 From: Ronald Wiplinger <ronald@trace.net.tw> To: isp FreeBSD <isp@FreeBSD.ORG> Subject: Tcket system Message-ID: <37D0FE49.ABB069CE@trace.net.tw>
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[-- Attachment #1 --] Does anybody have a "ticket system" ? I have setup that e-mails to the help desk comes to different people, in order to speed up questions from customers, but just to send it to many people does not solve the problem, ... I would like to setup an alias in sendmail, which would give out a ticket number, add the message and send it than to available people. Herby should be used a database, which records the start time of the ticket, .... As soon the request is sufficient answered the ticket should be closed in the database. ... or does something else exist? bye Ronald -- Ronald Wiplinger (ÃQ¤¯¯Ç) http://www.trace.net.tw phone number = e-mail: e-mail: 0935869459@phonebook.com.tw or ronald@trace.net.tw [-- Attachment #2 --] begin:vcard n:Wiplinger;Ronald tel;pager:0943-154953 tel;cell:0935-869459 tel;fax:2600-0132 tel;home:2609-0652 ext. 80 tel;work:2609-0652 ext. 12 x-mozilla-html:FALSE url:www.trace.net.tw org:Wang's Trace Tech. Enterprise Co., Ltd. adr:;;No. 11, Lane 96, Sec. 1, Wen Hua 2nd Road, Linkou Hsian;Taipei Hsien;;24442;Taiwan version:2.1 email;internet:ronald@trace.net.tw title:Gen. Manager fn:Ronald Wiplinger end:vcardhelp
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