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Date:      Tue, 4 Jan 2005 07:05:17 -0800 (Pacific Standard Time)
From:      checkit7@smithmicro.com
To:        freebsd-isp@freebsd.org
Subject:   Re: document [Incident: 050104-000071]
Message-ID:  <41DAB0AD.000045.00345@www.smithmicro.com>

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Response
---------------------------------------------------------------
This is an automated response to your request for support.  Below you wil=
l find Suggested Answers to the question you submitted.  Please review th=
ese for potential solutions to your question.  If you still need assistan=
ce after reviewing them, try searching our Online Knowledge Base for more=
 solutions by going to http://support.smithmicro.com/winindex.htm

If we do not hear from you within 4 business days, your incident will be =
automatically considered solved.  You may reopen this incident at any tim=
e by following the instructions below.


Title: What information does Technical Support need to be able to answer =
a question about CheckIt products?
Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/st=
d_adp.php?p_faqid=3D938&p_created=3D1017271529

Title: How can the software be reinstalled if it was downloaded?
Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/st=
d_adp.php?p_faqid=3D996&p_created=3D1021490939

Title: I am having trouble downloading the product that I bought from the=
 web store.
Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/st=
d_adp.php?p_faqid=3D242&p_created=3D952018096

Title: What is the latest version of CheckIt Professional Edition?
Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/st=
d_adp.php?p_faqid=3D272&p_created=3D995409261

Title: How Can I Get Technical Support for Older Smith Micro products?
Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/st=
d_adp.php?p_faqid=3D237&p_created=3D952706987

Please go here: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/=
enduser/std_adp.php?p_faqid=3D938 to see what kind of information the inc=
ident should be updated with in order to get an answer in a timely and ef=
ficient manner.

If above it states 'No matches were found' there was not enough informati=
on provided by you in the original email for a suggestion to be sent.  To=
 update this incident with additional information, use the link below to =
update it directly.

You may update your incident at http://support.smithmicro.com/techsupport=
/kb.cfg/php.exe/enduser/acct_login.php?p_userid=3Dfreebsd-isp@freebsd.org=
&p_next_page=3Dmyq_upd.php&p_refno=3D050104-000071&p_created=3D1104851114


If the link above is not available, go to the Login Page: http://support.=
smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php, follow =
the instructions to log in and update your incident.

You may also update the incident by replying to this message and placing =
your response between the prompts below:

[=3D=3D=3D=3D Please enter your reply below this line =3D=3D=3D=3D]

[=3D=3D=3D=3D Please enter your reply above this line =3D=3D=3D=3D]


Discussion Thread
---------------------------------------------------------------
Customer - 01/04/2005 07:05 AM
Please read the document.

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D text File At=
tachment =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
securitynotice.txt, 264 bytes, discarded: unable to save file

Question Reference #050104-000071
---------------------------------------------------------------
                     Product: CheckIt
                 Sub-Product: Professional Edition (Pro)
         Contact Information: freebsd-isp@freebsd.org
                Date Created: 01/04/2005 07:05 AM
                Last Updated: 01/04/2005 07:05 AM
                      Status: Waiting





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