Date: Fri, 11 Jan 2002 18:22:55 +0000 (UTC) From: Barry Caplin <bc@bjb.org> To: Jeremy Buckner <jeremy@cableaz.com> Cc: <isp@FreeBSD.ORG> Subject: Re: Trouble ticket system Message-ID: <Pine.LNX.4.33.0201111821470.31003-100000@minbar.megacity.org> In-Reply-To: <Pine.BSF.4.21.0201111139060.86075-100000@thud.tbe.net>
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Another vote for RT. It really gets the job done and provides great stats/reporting capability for justifying your existence! Barry On Fri, 11 Jan 2002, Gary D. Margiotta wrote: > http://www.fsck.com/projects/rt/ > > We've taken this system and slightly customized it to our > installation... currently running on a FreeBSD 4.4-RELEASE box with MySQL > as the backend, web accessible on the frontend. > > Quite nice, highly configurable, decently powerful. 4 techs supporting > about 50 users in house and remote. > > -Gary > > "Complexity breeds bugs. Bugs prevent adoption, lack of adoption results > in death. Death not good." > > On Fri, 11 Jan 2002, Jeremy Buckner wrote: > > > I was just curious if anyone could recommend a good trouble ticket system? We would like to have one > > that is slightly configurable to our system (cable modems). Obviously needs to run on FreeBSD with > > some sort of web interface for the CSRs, and it would be nice if the customers could open and track > > their tickets too. Any suggestions. > > > > Thanks, > > Jeremy Buckner Barry Caplin, CISSP Qwest Internet Services Director, Internet Systems work: bcaplin@uswest.net, bcaplin@qwest.net Engineering home: bc@bjb.org, bc@mtiweb.com To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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