Date: Fri, 8 Sep 1995 07:24:38 +0930 (CST) From: Michael Smith <msmith@atrad.adelaide.edu.au> To: swaits@pr.erau.edu (Stephen Waits) Cc: smp@csn.net, questions@freebsd.org Subject: Re: modem (results) Message-ID: <199509072154.HAA00218@genesis.atrad.adelaide.edu.au> In-Reply-To: <Pine.SOL.3.91.950907110301.14109A-100000@moon> from "Stephen Waits" at Sep 7, 95 11:07:08 am
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Stephen Waits stands accused of saying: > > i have a suprafax 14.4 modem, i'll NEVER buy another supra product. > > it works ok, my beef is with their service. it had a lightning > > strike (or other electrical disturbance) that took out the microfuse > > inside it. i opened it up, identified the problem, removed the part, > > called them with a part number. they refused to send me a > > Frankly, I wouldn't blame Supra one bit for this. First of all, your > modem had lightning damage. Warranties usually do NOT cover natural > disaster, etc. Second, you opened up the unit. Regardless of you > knowledge, it doesn't seem to be the right thing to do. If a vendor won't sell an obviously competent (he opened the unit, identified the damaged part, and has the part number in hand) user a single replacement part, then you can be sure that they're likely to have other similarly anal policies. On the original topic - a local ISP is heavily recommending the Lightspeed modems; in hist words, there must be something wrong - they're cheap, they're fast and appear to be bulletproof. (They're also one of a very few modems that come out of the box ready to run, and if you're hanging one off a router, the extra few minutes to find a free serial port on something else, run kermit, grovel through the manual etc. can be valuable) > --Steve (http://pr.erau.edu/~swaits) -- ]] Mike Smith, Software Engineer msmith@atrad.adelaide.edu.au [[ ]] Genesis Software genesis@atrad.adelaide.edu.au [[ ]] High-speed data acquisition and [[ ]] realtime instrument control (ph/fax) +61-8-267-3039 [[ ]] My car has "demand start" -Terry Lambert UNIX: live FreeBSD or die! [[
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