Date: Thu, 07 Sep 1995 22:59:10 -0600 From: Steve Passe <smp@csn.net> To: questions@freebsd.org Subject: Re: modem (results) Message-ID: <199509080459.WAA11750@clem.systemsix.com> In-Reply-To: Your message of "Thu, 07 Sep 1995 11:07:08 PDT." <Pine.SOL.3.91.950907110301.14109A-100000@moon>
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Hi, On Thu, 7 Sep 1995, Stephen Waits wrote: > On Thu, 7 Sep 1995, Steve Passe wrote: > >> i have a suprafax 14.4 modem, i'll NEVER buy another supra product. >> it works ok, my beef is with their service. it had a lightning >> strike (or other electrical disturbance) that took out the microfuse >> inside it. i opened it up, identified the problem, removed the part, >> called them with a part number. they refused to send me a > > Frankly, I wouldn't blame Supra one bit for this. First of all, your > modem had lightning damage. Warranties usually do NOT cover natural > disaster, etc. Second, you opened up the unit. Regardless of you > knowledge, it doesn't seem to be the right thing to do. it wasn't under warranty, i didn't ask for warranty coverage, i didn't want them to give me the part. i wanted to buy the part from them to save myself some time and bother, to get an important system that i make my living with back online. > Oh yah, we have adequate lightning protection on our modems. i have a commercial quality lightning protector on the line at the head end, bolted to a 3/4" waterpipe. all the equipment is on a UPS. sometimes, when lightning strikes, things die, no matter how much protection you use. -- Steve Passe | powered by smp@csn.net | FreeBSD ps. i'm not flaming Stephen Waits, just really mad at supra!
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