Date: Fri, 02 Jan 1998 13:57:50 -0500 From: Dennis <dennis@etinc.com> To: jak@cetlink.net (John Kelly) Cc: <freebsd-isp@FreeBSD.ORG>, <linuxisp@friendly.jeffnet.org> Subject: Re: The tone of ETINC to his customers .. ENOUGH!! Message-ID: <3.0.32.19980102135747.006ff558@etinc.com>
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At 06:55 PM 1/4/98 GMT, you wrote: >On Sat, 3 Jan 1998 18:46:49 -0600, "Tyson Boellstorff" ><tboellst@willinet.net> wrote: > >>Nice don't pay the bills, guys, and that is what being an ISP is all about. >>I've had dozens of people mistake me for their mama, when I had to push that >>ol' new call button. > >Though foolish arrogance may seem acceptable to you, it will be >punished nevertheless. What goes around comes around. Perhaps, but the "punishers" are usually little nobodies that are insignficant and not likely to become significant. I've never had a Telco or Fortune 500 company refuse to buy something because they didn't like me. If you think that you are punishing ET by having to spend $25,000 on an 8-port Cisco 4500 because you dont want to buy $3200. worth of boards from an ogre like me then you have more principles (or money) than brains. > >>We're in an industry where prima donnas are common. Pay attention to the >>good ones. .> >Why? There's always someone else who can perform just as well or >better without a bad attitude. If I'm a customer, I can change >suppliers, and if I'm an employer I can fire and hire. There are more customers than suppliers. Its much more likely that you will be damaged by burning your bridges with a supplier than the other way around. Your concept that all products are equal and that firing an outstanding employee because he has an attitude is a good idea implies that the the color of the sky in your world is different than mine. If a bad employee shows up late he's fired; if a good one shows up late I call him in my office and tell him that I'd appreciate it if he would show up on time. I dont like Bill Gates but I'm not willing to struggle with X-Win to prove my point. Bill will not be damaged if I dont buy a few copies of Windows. Dennis
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