Date: Mon, 8 Dec 2003 20:35:31 -0800 From: "Customer Service" <info@dreamlinks.net> To: <freebsd-isp@freebsd.org> Subject: RE: Billing System Message-ID: <200312090427.hB94RlLC042211@ns2.dreamlinks.net> In-Reply-To: <20031209022534.GB55723@DellBSD.inch.com>
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We tried Billmax and had nothing but problems and zero help from technical support. Stay away from this one unless you have an in-house SQL expert programmer for backend provisioning and never need support from the developer. Yes they offered installation support for 1000's of dollars but would not show us a working model and would not guarantee that the product would actually work on our servers. Also, stay clear of FREESIDE, the developer named IVAN who basically stole our $100.00 setup fee refused to refund our money when we discovered the program did not do what he claimed it would do. We filed a BBB complaint. OPTIGOLD ISP from digitalpoint solutions was the answer for us. http://www.optigold.com After much searching, we FINALLY found a billing program that does what we need it to do and is reasonably priced. Here are the main features and comparison with other products: http://www.digitalpoint.com/products/isp/compare.html Backend provisioning is a snap using SSH, https ,etc. This products actually comes with a printed manual. Server setup and import of our existing records took less than a day. Except for a few technical issues, the product has performed flawlessly for 2+ years and updates are free. They offer free tech support for the 1st 60 days and you can extend this with a support contract although we have found all the answers through the support forum. For a turnkey reasonably priced billing system OPTIGOLD is the way to. To support 10-100 thousand users and if your budget allows, the RODOPI and PLATYPUS products have had good reviews. http://www.rodopi.com/index.php?page=20201 http://www.boardtown.com/platypus/ Good Luck in your search! > -----Original Message----- > From: owner-freebsd-isp@freebsd.org [mailto:owner-freebsd-isp@freebsd.org] > On Behalf Of Scott Lambert > Sent: Monday, December 08, 2003 6:26 PM > To: freebsd-isp@freebsd.org > Subject: Re: Billing System > > On Mon, Dec 08, 2003 at 02:04:56PM -1000, George Fontaine wrote: > > I highly recommend you stay away from Billmax. They ripped me off for > > $10,000 and never delivered a working accounting system. They made also > > sorts of promises that they would convert our existing system > (quickbooks) > > and never delivered. That was over 3 years ago. > > And I had nothing but good experiences. > @freebsd.org"
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