Date: Tue, 25 Jan 2000 19:00:38 -0500 From: Gary Palmer <gjp@in-addr.com> To: Roger Marquis <marquis@roble.com> Cc: freebsd-isp@FreeBSD.ORG Subject: Re: Infortrend RAID / Extending FBSD filesystem? Message-ID: <36424.948844838@in-addr.com> In-Reply-To: Message from Roger Marquis <marquis@roble.com> of "Sun, 16 Jan 2000 13:31:10 PST." <Pine.GSO.3.96.1000116132238.10543A-100000@roble2.roble.com>
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Roger Marquis wrote in message ID <Pine.GSO.3.96.1000116132238.10543A-100000@roble2.roble.com>: > Do they bundle a year's worth of hardware and software support, > including warranty? MetaStor includes next day replacement of faulty parts, and support contracts up to and including 2 hour onsite for extra, just like Sun. > Support has always been one of Sun's strong suites. The last time I > had a bad GBIC, one of the early Vixels, they had a hardware > engineer there within a couple of hours. That was on contract. > Warranty support would have cross-shipped a replacement part > next-day. That wasn't part of the regular cost of the unit though. 2 hour onsite is *very* expensive, and Suns normal service is sending a replacement, and I don't think its next day either. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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