Date: Wed, 18 Jun 2003 02:13:40 -0700 From: Terry Lambert <tlambert2@mindspring.com> To: Bill Moran <wmoran@potentialtech.com> Cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP Message-ID: <3EF02D44.EF07CE6E@mindspring.com> References: <3EEFC568.70900@potentialtech.com>
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Bill Moran wrote: > My ISP is Adelphia Cable Internet. [ ... ] > Does anyone have any suggestion on how I can get them to fix their > worthless shit? I've tried being nice. I've tried being an asshole. > I have nothing to threaten with, as there are no other high-speed > providers in this area. Volunteer to fix it for them for $$$. Volunteer to fix it for them for free. Letter to the editor of every local paper, spaced 1 week apart, and explaining in plain English what's wrong with their setup, and the consequences for their customers. If you can, get on one of your local TV stations as a contrasting editorial opinion, and use them as an example of a provider who does things the wrong way. Start a letter writing campaign by local users's groups. Contact the local TV station's "consumer advocacy" 5 minute human interest segment editor (e.g. in the Bay Area, "7 On Your Side"). There are a lot of things you can do that would make it more cost effective to fix it than to continue doing Business As Usual(tm). -- Terry
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