Date: Mon, 20 Jan 97 09:13:31 Pacific Standard Time From: "Sean J. Schluntz" <schluntz@pinpt.com> To: jkh@time.cdrom.com, Joel Ray Holveck <joelh@gnu.ai.mit.edu> Cc: andrsn@andrsn.stanford.edu, chat@freebsd.org, hasty@rah.star-gate.com, msmith@atrad.adelaide.edu.au Subject: Re: FreeBSD into larget corp. environment? Message-ID: <Chameleon.853780546.List@journeyman> References: <199701181729.MAA21775@kropotkin.gnu.ai.mit.edu>
next in thread | previous in thread | raw e-mail | index | archive | help
> It depends on the level of user. For the level of user for whom we > need to provide paid tech support, a telephone contact is vital. I > currently work as a hacker and tech support for my company (not the > FSF), and the first few minutes of most of my tech calls are spent > trying to calm down the user into a rational state of mind and > reassure them that the sky is not falling. The most common type of > tech support is called `handholding' for a reason. > > Mind you, this is based on my experience at the college help desk and > my current company, which is aimed at small non-computer-literate > businesses. Most people running FreeBSD will probably have a certain > amount of computer experience and are beyond being scared of the > computer. (I say that, then think about a lot of the new Linux > crowd... hmmm...) At my company we help a large number of different types of customers, from very computer literate to someone who still thinks the CD-ROM is a cup holder. And every group has it's people who need handholding. You will never excape it. -Sean ---------------------------------------------------------------------- Sean J. Schluntz <schluntz@pinpt.com> Manager, Support Services ph. 408.997.6900 x222 PinPoint Software Corporation fx. 408.323.2300 6155 Almaden Expressway, Suite 100 San Jose, CA. 95120 http://www.pinpt.com/ Local Time Sent: 01/20/97 09:13:32 ----------------------------------------------------------------------
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?Chameleon.853780546.List>