Date: Mon, 7 Jul 2003 22:28:53 +0100 From: Daniel Bye <dan@slightlystrange.org> To: freebsd-questions@freebsd.org Subject: Re: customer support ticket and tracking software Message-ID: <20030707212853.GD79983@catflap.home.slightlystrange.org> In-Reply-To: <20030707204703.M98999@enabled.com> References: <20030707204703.M98999@enabled.com>
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[-- Attachment #1 --] On Mon, Jul 07, 2003 at 12:47:03PM -0800, admin wrote: > can somebody recommend customer support tracking software - giving each > support email and Phone call a case number and allowing multiple users to > track and add to the progress of a support issue. > > any ideas here? We use OTRS, which installs quite easily, requires apache+mod_perl, and is reasinably flexible. http://otrs.org -- Daniel Bye PGP Key: ftp://ftp.slightlystrange.org/pgpkey/dan.asc PGP Key fingerprint: 3B9D 8BBB EB03 BA83 5DB4 3B88 86FC F03A 90A1 BE8F _ ASCII ribbon campaign ( ) - against HTML, vCards and X - proprietary attachments in e-mail / \ [-- Attachment #2 --] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (FreeBSD) iD8DBQE/CeYVhvzwOpChvo8RAsDhAJ416EHYDviKhI0WnK27025dJXFFGACeJJh9 DXccoBI8c/wj2x0byB39Ias= =Oyo7 -----END PGP SIGNATURE-----help
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