Date: Fri, 14 May 1999 08:52:39 -0600 (MDT) From: "Brent L. Rector" <brentr@tccsweb.com> To: Scott Lambert <lambert@techbsd.csw.net> Cc: freebsd-isp@FreeBSD.ORG Subject: Re: Tech Support/Administration help desk software? Message-ID: <Pine.BSF.4.05.9905140851040.622-100000@brent.tccsweb.com> In-Reply-To: <19990514093400.A6059@techbsd.csw.net>
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Hi Scott: I have recently implemented a package called Billmax here, although it is primarily an accounting package for ISP's it nicely handles call tracking, and service requests. Check out the demo of the package at http://www.billmax.com I hope you find it as useful as I do. Brent Rector ========================================================================= TCCSweb.com SOHOSTed.com - Purveyors of fine domain hosting services.. Brent L. Rector Phone: +1-403-270-3361 Fax: +1-403-283-0688 Powered by www.freebsd.org and lots of caffiene ========================================================================= On Fri, 14 May 1999, Scott Lambert wrote: > Hi, > > Are there any FBSD runnable helpdesk type applications? What I need is > something that will allow my tech support department to issue a trouble > ticket and follow it to completion. I know that a lot of customer problems > must be slipping through the cracks now. I just have no way to measure > the phenomenon. > > We could also use a group To-Do list and/or preventitive maintenance tool > to assist the system administrators. I'm running out of room on my > whiteboard. :-) > > Thanks, > Scott Lambert > CSW Net, Inc. > > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-isp" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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