Date: Mon, 5 Dec 2005 09:50:38 -0800 From: "David O'Brien" <obrien@freebsd.org> To: Ken Gunderson <kgunders@teamcool.net> Cc: freebsd-amd64@freebsd.org Subject: Re: How to get support (was: Tyan alternatives cuz their support totally sucks) Message-ID: <20051205175038.GC76476@dragon.NUXI.org> In-Reply-To: <20051202141632.707fdb1a.kgunders@teamcool.net> References: <200512022021.UAA20705@sopwith.solgatos.com> <20051202133010.21549f90.kgunders@teamcool.net> <20051202204923.GD20567@odin.ac.hmc.edu> <20051202141632.707fdb1a.kgunders@teamcool.net>
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On Fri, Dec 02, 2005 at 02:16:32PM -0700, Ken Gunderson wrote: > Thankfully I was. But it still boiled down to terrible support on > Tyan's end until we got sales management involved. ... > Now that these problems have been brought to the attention of a couple > sales managers hopefully they will be channeled up the appropriate > ladders It has been my experience in the computer HW arena that with margins as razor thin as they are - tying something you need done to actual sales is the only guaranteed way to get what you want. It isn't just a Tyan thing. :-( -- -- David (obrien@FreeBSD.org) Q: Because it reverses the logical flow of conversation. A: Why is top-posting (putting a reply at the top of the message) frowned upon?
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