Date: Wed, 26 Apr 1995 17:39:52 -0500 (CDT) From: bsinger@databank.com (Smooch) To: hackers@FreeBSD.org Subject: Re: The Mentors' Club Message-ID: <199504262239.RAA16685@databank.com > In-Reply-To: <199504260900.LAA00448@vector.eikon.e-technik.tu-muenchen.de> from "Julian Howard Stacey" at Apr 26, 95 11:00:18 am
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What about something a little simpler:
* Newbie sends mail to {newbie,help}@freebsd.org,
* which is distributed to a mailing list newbie-q@freebsd.org,
* which is read by someone who knows something about the topic, who replies.
* Reply-To points back to help mechanism,
* which sends the reply to the newbie,
* saving it with the help message to keep track of where the problems are
and to add to the FAQ.
* Newbie also gets a message explaining the mentor system
* and is attached to the mentor,
* and newbie-q is sent an automatic "This person taken care of" message.
After getting a response, Newbie should write directly to the mentor,
and not help@freebsd.
Someone (or newbie-q again) gets a message if a help message hasn't been
replied to in reasonable time, and newbie-q can also be used for
mentors-above-their-heads.
I think this would get replies to users faster, and by the right person.
Ben
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